Here at Luchia Ltd, we are certain you will enjoy using your product as soon as it arrives. However, if you decide to return it instead, we will gladly offer a full refund on online orders within 14 days from receipt of goods kept in the original state and packaging, which have not been torn or damaged in any way.
Luchia products which have not been returned within 14 days from receipt of goods are considered to be final sale and cannot be returned for a refund.
Items which are not returned in their original, undamaged state and packaging will not be accepted for a refund or exchange.
Exchanges
Luchia Ltd can offer exchanges with other products in our range. If the new item has a higher value, payment would be charged for the difference. If the exchange item has a lower value, the difference will be refunded to the original card used to make the purchase.
Items which are not returned in their original, undamaged state and packaging will not be accepted for a refund or exchange, therefore a new order would need to be placed separately.
Cancelling Orders
If for any reason you wish to cancel your order, please email us as soon as you have placed your order at ([email protected]) If your order has already been shipped, it cannot be cancelled. You are still able to return the order in its original, undamaged condition within 14 days from receipt of goods and you will receive a full refund. (Kindly note that the original shipping costs will not be refunded).
Faulty Items
Each Luchia product is unique and handcrafted and goes through strict quality control before being sent to you. We do our very best to ensure you will be getting a reliable product of exceptional quality, however, mistakes can rarely happen. Should you receive a defective item, please let us know immediately and we will look into this issue for you. You can email us at ([email protected]) providing photos of any damage for evidence.
To make a return, please follow the steps below:
1. Please make sure that your Luchia products are unused and undamaged, with all their original parts and packaging in perfect condition.
2. Send us an email at ([email protected]) or use the contact form below. Please state your order number, item/s to be returned and your reason for making the return. A friendly representative of the Luchia team will email you with all the details you need to know, and where to send your return to.
3. After we email the return details to you, please package and ship the items carefully to the provided address within 14 days from receipt of goods. We always recommend that you provide any shipping and tracking information as Luchia Ltd does not take responsibility for items lost or damaged during transit.
4. Refunds are credited to the original card which the customer used to pay. Min Height: auto Min Height: auto Width: 80% Width: 80%