Payment methods
We accept payment via Visa, MasterCard, American Express and Paypal.
Online Transactions
Kindly note that by purchasing a Luchia product through our website, you are acknowledging and accepting our terms of use. Before your order can be processed and accepted, your payment must be received in full. Once this payment has been received, you will be notified immediately with an email to the address that you have provided during the placement of your oder. Luchia’s acceptance of your order is a legally bound agreement.
Availability
All Luchia products are subject to availability. If your ordered items are not available, you will be notified immediately and we will inform you when we can fulfil the order as soon as possible.
Faulty Items
We take every measure to ensure that your Luchia products will arrive to you in perfect condition. If you wish to return a faulty item, please visit the Returns page and fill out the contact form. Any items which have been returned as faulty goods will be inspected once received and we will replace the item subject to availability. If for any reason the replacement cannot be delivered, a full refund will be issued to the original card used to purchase the order, with the value at the time of the purchase.
Tax/Customs Duties
Please note that we are not responsible for covering Tax or Customs Duties for goods. For any Luchia products shipped outside the United Kingdom, the customer is responsible for paying the Import VAT, Customs duty or Excise Duty which may be required for the final destination of delivery.
Need Help?
We are here to help, please send us an email at ([email protected]).
The Fine Print
Introduction
These terms and conditions apply between you, the User of this Website (including any sub-domains, unless expressly excluded by their terms and conditions), and Luchia Ltd, the owner and operator of this Website. Please read these terms and conditions carefully, as they affect your legal rights. Your agreement to comply with and be bound by these terms and conditions is deemed to occur upon your first use of the Website. If you do not agree to be bound by these terms and conditions, you should stop using the Website immediately.
In these terms and conditions, User or Users means any third party that accesses the Website and is not either employed by Lucia Ltd or otherwise providing services to Luchia Ltd and accessing the Website in connection with the provision of such services.
Intellectual property and acceptable use
All Content included on the Website is the property of Luchia Ltd, our affiliates or other relevant third parties. In these terms and conditions, Content means any text, graphics, images, software, data compilations, page layout, underlying code and software and any other form of information capable of being stored in a computer that appears on or forms part of this Website.. By continuing to use the Website you acknowledge that such Content is protected by copyright, trademarks, database rights and other intellectual property rights. Nothing on this site shall be construed as granting, by implication, estoppel, or otherwise, any license or right to use any trademark, logo or service mark displayed on the site without the owner’s prior written permission.
You may, for your own personal, non-commercial use only, do the following: retrieve, display and view the Content on a computer, phone or tablet screen. You must not otherwise reproduce, modify, copy, distribute or use for commercial purposes any Content without the written permission of Luchia Ltd.
Prohibited use
You may not use the Website for any of the following purposes:
- in any way which causes, or may cause, damage to the Website or interferes with any other person’s use or enjoyment of the Website;
- in any way which is harmful, unlawful, illegal, abusive, harassing, threatening or otherwise objectionable or in breach of any applicable law, regulation, governmental order;
- making, transmitting or storing electronic copies of Content protected by copyright without the permission of the owner.
Links to other websites
This Website may contain links to other sites. Unless expressly stated, these sites are not under the control of Luchia Ltd. We assume no responsibility for the content of such Websites and disclaim liability for any and all forms of loss or damage arising out of the use of them.
The inclusion of a link to another site on this Website does not imply any endorsement of the sites themselves or of those in control of them.
Cookies
Cookies are text files placed on your computer which collect standard Internet log information as well as information regarding visitor behaviour. The information is used to track visitor use of the website and to gather statistical reports on website activity.
Availability of the Website and disclaimers
Any online facilities, tools, services or information that Luchia Ltd makes available through the Website (the Service) is provided “as is” and on an “as available” basis. We give no warranty that the Service will be free of defects and/or faults. To the maximum extent permitted by the law, we provide no warranties (express or implied) of fitness for a particular purpose, accuracy of information, compatibility and satisfactory quality. Luchia Ltd is under no obligation to update information on the Website.
Whilst Luchia Ltd uses reasonable endeavours to ensure that the Website is secure and free of errors, viruses and other malware, we give no warranty or guarantee in that regard and all Users take responsibility for their own security, that of their personal details and their computers.
Luchia Ltd accepts no liability for any disruption or non-availability of the Website.
Luchia Ltd reserves the right to alter, suspend or discontinue any part (or the whole of) the Website including, but not limited to, any products and/or services available. These terms and conditions shall continue to apply to any modified version of the Website unless it is expressly stated otherwise.
Limitation of liability
Nothing in these terms and conditions will: (a) limit or exclude our or your liability for death or personal injury resulting from our or your negligence, as applicable; (b) limit or exclude our or your liability for fraud or fraudulent misrepresentation; or (c) limit or exclude any of our or your liabilities in any way that is not permitted under applicable law.
We will not be liable to you in respect of any losses arising out of events beyond our reasonable control. To the maximum extent permitted by law, Luchia Ltd accepts no liability for any of the following:
a. any business losses, such as loss of profits, income, revenue, anticipated savings, business, contracts, goodwill or commercial opportunities;
b. loss or corruption of any data, database or software; c. any special, indirect or consequential loss or damage.
General
You may not transfer any of your rights under these terms and conditions to any other person. We may transfer our rights under these terms and conditions where we reasonably believe your rights will not be affected.
These terms and conditions may be varied by us from time to time. Such revised terms will apply to the Website from the date of publication. Users should check the terms and conditions regularly to ensure familiarity with the then current version.
These terms and conditions together with the Privacy Policy and Cookies Policy contain the whole agreement between the parties relating to its subject matter and supersede all prior discussions, arrangements or agreements that might have taken place in relation to the terms and conditions.
The Contracts (Rights of Third Parties) Act 1999 shall not apply to these terms and conditions and no third party will have any right to enforce or rely on any provision of these terms and conditions.
If any court or competent authority finds that any provision of these terms and conditions (or part of any provision) is invalid, illegal or unenforceable, that provision or part- provision will, to the extent required, be deemed to be deleted, and the validity and enforceability of the other provisions of these terms and conditions will not be affected.
Unless otherwise agreed, no delay, act or omission by a party in exercising any right or remedy will be deemed a waiver of that, or any other, right or remedy.
This Agreement shall be governed by and interpreted according to the law of England and Wales and all disputes arising under the Agreement (including non-contractual disputes or claims) shall be subject to the exclusive jurisdiction of the English and Welsh courts.